Shipping Policy

Our order processing time takes approximately 18-48 hours to ship, custom products may take longer.

Please note that delivery times are only estimates and may be longer depending on where you live or the busy time of year

Our team is excited to bring value and service to our customers. We will ship via FedEx/DHL/EMS/USPS and other express services, allowing you to choose the best shipping method based on your shipping location to get free shipping.

USA, Canada, Europe, UK, Australia, New Zealand, Central America, Asia, South America, 5-14 days.

Timetables provided are estimates and actual delivery times may vary based on item availability, order volume and destination country. However, our warehouse staff will work hard to deliver your goods as quickly as possible.

Please email support@zinland.com within 12 hours of purchase. Please note that if your order has already been shipped, unfortunately we cannot cancel it again and you will need to follow our returns process.

If the information is incorrect and/or missing, we may need to contact you to update the delivery information, which may result in delayed delivery of the order. Customs clearance may also cause delays. Please note that ZINLAND is not responsible for unclaimed or lost packages due to providing incorrect addresses. If you change your mind after the package is sent out from us, you must pick up the package at the delivery point and send it back to us. If the package is not collected, it will be automatically recorded as unclaimed and charged accordingly, as we do not have a service with the carrier to automatically return it to the sender.

Based on your region, most orders will be delivered by the local post office. If you are not at home during delivery, the post office may leave a message to notify you on how and where to collect or redeliver. After the package is marked as delivered, if the package is not received, the customer is responsible for contacting the carrier. After the package is marked as’ delivered ‘, ZINLAND will not be responsible for the loss or theft of the package

If you receive any damaged or damaged products, please contact us as soon as possible and take pictures. We will send you replacement parts or refund according to the situation.

If you have any product or customized shipping issues, please first communicate through real-time chat or email support@zinland.com Contact us and we will respond promptly and serve you.